Child Maintenance Service – Team Leader (Newcastle Upon Tyne) Part Time

Department for Work and Pensions
Job summary

As the UK governments largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.

The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring and when necessary, enforcing their legal responsibility to contribute to their childs living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While weve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and youll find passionate, dedicated professionals committed to supporting our customers.

We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you’re looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

Take a look at the DWP youtube channel to find out more

Job description

The Child Maintenance Service (CMS) is offering exciting opportunities for motivated individuals to join us as Team Leaders. These are key leadership roles where youll have the chance to make a real difference in the lives of children and families across the UK.

Were looking for passionate leaders who are committed to delivering outstanding customer service. Youll need to be adaptable and resilient, capable of making sound decisions, and confident in driving and implementing change in a high-profile, fast-paced environment.

As a Team Leader, you will lead a team of caseworkers and play a vital role in the success of CMS. Your leadership will be instrumental in achieving our core mission: ensuring that children receive the financial support they deserve.

What will I be doing?

• Leading, managing and developing a team in its contribution to the achievement of CMS objectives, coaching and providing clear direction and support in the development and delivery of outcomes, increasing capability and performance.
• Leading a team with accountability for managing workloads, effectively managing workforce resources, prioritising and addressing any risks to ensure performance targets and customer objectives are met.
• As a people manager you will support wellbeing across your team, manage attendance and conduct regular coaching reviews, confidently addressing risks to performance.
• You will be an excellent communicator with the ability to motivate and develop your team, providing a clear focus on priorities and empowering others to succeed.
• You will investigate and resolve escalated customer queries.
• You will build, manage and maintain key relationships to ensure operational effectiveness.
• Take responsibility for the continuous improvement of the provision of service, putting the client at the heart of everything you do.

Important: During the initial 11 weeks of your employment, you are required to participate in full-time, 100% office-based training.

Person specification

Essential Criteria

Your personal statement will be assessed against the following essential criteria. Please ensure you providespecific, evidence-based examplesthat clearly demonstrate how you meet each one.

Candidates should be able to demonstrate:

• Effective leadership skills and the ability to build capability in your team.(Lead Criteria)
• The ability to build good relationships and credibility with a range of colleagues and stakeholders, demonstrating strong engagement skills.
• Be accountable for your team’s performance and actions, being proactive via coaching to address problems and improve where necessary.
• Excellent written and oral communications skills using a variety of methods including digital and telephony.
• Strong organisation skills allowing flexibility to deliver against competing and challenging deadlines, priorities and targets.
• Sound and confident decision-making ability.
• A flexible approach and the ability to work using your own initiative, in a proactive manner and as part of a team.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Managing a Quality Service
• Making Effective Decisions

Benefits

Alongside your salary of 32,137, Department for Work and Pensions contributes 9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

New entrants are expected to join on the minimum of the pay band.

Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity.

Annual Leave

23 days annual leave rising with service to 30 days, plus public holidays.

Flexi Time

Access to flexible working hours scheme will be available.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Working Hours

The Departments contracted working hours are:

• Monday to Friday:07:45 to 20:00
• Saturday:08:45 to 17:00

Employees are contracted to work a set number of hours per week within these timeframes.

• Forfull-time employees, this is37 net hours per week(equivalent to42 gross hours, including meal breaks).
• Forpart-time employees, the number of hours will be proportionally less, based on their contract.

Employees are expected to work the full number of hours for which they are contracted.

See the Candidate Pack for more of the benefits available to as a Civil Servant.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.

Eligibility

Visa Sponsorship

Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.

Location

Applicants should only apply for roles where theycan reasonably commute to and from their selected home office location daily.

Training

During the initial 11 weeks of your employment, you must attend full-time (42 hours per week), 100% office-based training. This will be immediately followed by a 3-month consolidation period, which will also be office based.

As part of the application process, you will be asked to submit a CV and 1000-word Personal Statement.

Important Information Regarding Anonymisation

When completing your application form, CV and personal statement you must remove any personal details that could be used to identify you. This includes name and contact details which might usually appear on a CV or personal statement.

Failure to do so will result in your application being withdrawn.

Personal Statement

Write an evidence-based statement demonstrating your suitability for the role, reflecting on the essential criteriaoutlined in the Job Description.

Your evidence-based statement should be no longer than 1000 words. Avoid generalised claims focus instead on specific examples that highlight your achievements. For each example, explain the context, the challenges you faced, the actions you took, and the outcomes you achieved.

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